Privacy Policy

Overview

Applied Electrical Solutions, referred to as AES, we, us or our, is a residential electrical services business based in Salisbury QLD. This website is intended for Australian visitors and local service enquiries.

This Privacy Policy explains how we handle personal information when you use this website or contact us about electrical services. It is general information about our privacy practices and does not limit any rights you may have under Australian law.

Information We Collect

If you call, text or email AES, we may collect the details you choose to provide, such as your name, phone number, email address, suburb, property or job details, preferred timing, and any photos or documents you send about the electrical work.

We may also receive basic technical information when you visit the website, such as device, browser, page and interaction information through Google Analytics and map or tile requests.

How Enquiries Are Used

We use enquiry information to respond to you, understand the job, provide a quote or next step, schedule work, complete electrical services, keep business records, manage safety and quality, and handle follow-up questions.

We may use your contact details to reply about the same enquiry or job.

Google Analytics

This website uses Google Analytics to understand website visits, page performance, contact link interactions and general usage trends. Google Analytics may use cookies or similar technologies and may process information such as IP address, browser, device, pages viewed and interactions.

Analytics information helps us improve the website and understand which services people are looking for. We do not use Google Analytics to identify individual householders.

Maps And Tiles

The service area map uses Leaflet and OpenStreetMap tiles. When the map loads, your browser may request map tiles, scripts or related files from third party providers. Those providers may receive technical information such as your IP address, browser, device information and the page that requested the map.

Third party providers handle that information under their own privacy policies and technical terms. We do not control those external services.

Sharing Information

We do not sell or trade personal information.

We may share information with service providers who help operate the website, analytics, email, phone, bookkeeping, insurance, scheduling or business systems. We may also share information with professional advisers, regulators, insurers, subcontractors or authorities where reasonably needed for the job, business administration, safety, legal obligations or dispute handling.

Storage And Security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No internet transmission or storage system can be guaranteed to be completely secure.

We keep enquiry and job information for as long as reasonably needed for the purpose it was collected, including business, accounting, tax, insurance, safety and legal record keeping.

Access, Correction And Deletion

You can ask to access, correct or delete personal information we hold about you by emailing app.elecsolutions@gmail.com. We may need to verify your identity before actioning a request.

We will respond within a reasonable time. In some cases we may need to keep certain records where required or reasonably needed for legal, safety, insurance, accounting, tax or business reasons.

Contact

Updates

We may update this Privacy Policy from time to time. The latest version will be published on this page with the updated date.